Orders cannot be cancelled once placed. Once received orders are dispatched to our warehouse to start processing your order. Should you wish to return your order or exchange your order, please refer to our return and exchange policy.
Return & Exchange Policy
We accept returns & exchanges within 14 days of receiving your order. Returned or exchanged items must be unused and still in their original packaging. All return and exchange requests are subject to review. Please submit supporting images/videos related to your claim to Scentiment Customer Support at firstname.lastname@example.org.
Diffuser Return Policy
Customers may initiate the return of any diffuser (machine) within days from the date of purchase or the date of receiving the diffuser, whichever is later, to qualify for a refund. It is important to note that shipping costs are non-refundable, and the customer is responsible for the return shipping expenses.
To be eligible for a refund, the diffuser must be unused, in its original packaging, and include all original parts and accessories. Additionally, the diffuser must be in unused condition, and no refunds will be issued for used diffusers. Once again, shipping costs are non-refundable, and the customer is responsible for return shipping.
If you have any questions or need further assistance, feel free to reach out to our Scentiment Customer Support team at email@example.com.
Damages and issues (wrong item, not received, etc.)
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
You can swap a product for any item listed on our website. Upon approval of your return, we'll handle the processing, and your exchange will be dispatched within 1-5 business days. Keep in mind that if the new item is less expensive, you'll receive store credit. Should the replacement item be more expensive, we'll reach out to settle the difference with you.
European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
All mystery gifts are non-refundable and cannot be exchanged or redeemed for store credit.
All gift cards are final sale and are non-refundable.
Once the payment for a subscription order has been successfully processed, cancellation is not possible. For information on returning the item, kindly refer to our return and exchange policy. Manage your subscription conveniently by clicking on this link: https://www.scentiment.co/apps/customers/portal.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 7 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org
A shipping return label is not included for returns for refunds and/or exchanges. You will need to cover the shipping expenses for returning your item, and the initial shipping costs are non-refundable. Please anticipate a processing time of 10 – 14 business days from the receipt date of your return for us to complete the refund or exchange in the original payment method.
We retain the discretion to decline returns that do not adhere to the specified conditions outlined above. Feel free to reach out to us for any clarifications or concerns.
It is crucial to note that ensuring the secure packaging of the product is your responsibility during the return process.
Scentiment shall not be held accountable for any lost or damaged packages encountered during the return shipment.
Some returns may be subject to a 30% return fee.