Do you have a Scentiment order, product, or related question?

Please read our Frequently Asked Questions first before contacting us as you may be able to resolve your issue with our answers.

Do you want to return or exchange a product?

Read our refund policy here.

Do you have a shipping-related issue?

Read our shipping policy here.

Our customer care representatives are available from 9 AM to 5 PM PST and you can expect a response back within 24 hours.

You can also send us mail at the following address:

8 The Green
Suite A
Dover Delaware 19901 
United States

For package returns or exchanges, we will send you a return label via email to our nearest distribution center.

You can reach out to us via email at or by submitting your inquiry using the form below.

Order Protection is offered as an additional item at checkout to protect your order against the following issues:

  • Damaged in transit
  • Lost in transit
  • Stolen
  • Delivered not received
  • Wrong item
If one of these issues occurs, you can submit a claim by going to Claims reps are available 24 hours per day, 7 days per week to help resolve your issue.

We highly recommend purchasing shipping protection. Without this protection, you will be refunded in the form of store credit, minus the shipping cost, if you experience a shipping issue.

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