Do you have a Scentiment order, product, or related question?

Please read our Frequently Asked Questions first before contacting us as you may be able to resolve your issue with our answers.

Do you want to return or exchange a product?

Read our refund policy here.

Do you have a shipping-related issue?

Read our shipping policy here.

Our customer care representatives are available from 9 AM to 5 PM PST and you can expect a response back within 24 hours.

You can also send us mail at the following address:

12605 NW 115th Ave. Suite B104
Medley, FL 33178
United States

For package returns or exchanges, we will send you a return label via email to our nearest distribution center.

You can reach out to us via email at or by submitting your inquiry using the form below.

Package Protection

Package Protection is offered as an additional item at checkout to protect your order against the following issues:


  • Damaged in transit
  • Lost in transit
  • Stolen
  • Delivered not received
  • Wrong item
If one of these issues occurs, submit a claim here.

We highly recommend purchasing Package Protection. Without it, you will be refunded in the form of store credit, minus the shipping cost, if you experience a delivery issue.
Get in Touch
Get in touch with us today and discover how we can help you achieve your goals. Our dedicated team is ready to assist you with any questions, concerns, or inquiries you may have. We value your feedback and are eager to hear from you.
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Come to say hello as our office HQ
12605 NW 115th Ave.
Suite B-104
Miami, FL 33178
Mon-Fri from 8am to 5pm