To start scenting, you’ll need the following:

• Scentiment™ Diffuser
• Diffuser Oils
• Power outlet

Setting up your diffuser is easy. Follow the manual instructions included with your diffuser.

Scentiment is based in Miami, Florida, and currently ships to both domestic (US) and international countries. 

You may also visit our showroom to see our products in person and/or pick-up your online orders at:

2129 NW 86th Ave

Doral, FL 33122

Open Mon-Fri, 9am - 5pm

We are working to bring more Scentiment in-store locations and are expanding our reach to major retailers worldwide. We’re growing, so you can expect to see more of us!

Please submit a request to support@scentiment.com to speak with a consultant.

At Scentiment, we believe that every step of your scenting journey should be delightful and stress-free. If you have questions, concerns, or just need a little guidance, we’ve got a support team that’s ready to sprinkle a bit of magic your way. Here’s how you can get in touch with us:

1. Contact Us via Email
Have a burning question or feedback to share? Shoot us an email at Support@Scentiment.com. We’ll respond as quickly as we can because your satisfaction is our top priority. Promise, no ghosting here!

2. Chat with Us Live
Sometimes, you just need instant answers. That’s why our friendly customer support agents are ready to chat during business hours. Simply click the "Chat with Us" button on our website and let’s solve your queries together in real-time.

Business Hours:
Monday - Friday: 9:00 AM - 5:00 PM EST
Weekends: Time to relax (but we’ll get back to you first thing Monday!)

3. Give Us a Ring
Prefer to talk it out? Our dedicated support team is just a phone call away. Whether it’s about your latest scent obsession or troubleshooting, we’re here to make it right.

Customer Support Hotline: +1 323 310 1000
Available Hours: Monday - Friday, 9:00 AM - 5:00 PM EST

4. Still Have Questions?
Can’t find what you’re looking for? We’re all ears! Simply hit the "Contact Us" button, leave us a message, and we’ll get back to you as soon as humanly possible.

At Scentiment, we’re not just about amazing scents; we’re about amazing support too. Don’t hesitate to reach out — we can’t wait to assist you on your scent-filled adventure!

Be sure to check your spam folder first. If you still cannot find the order confirmation email, please contact us and include the following information: full name, phone number,and email address used to place the order. We will get back to you within 24 to 48 hours.

Your order will be processed within 3 to 5 business days from the order date. All orders may be subject to an additional processing time for security reasons, or during holidays and seasonalities.

Delivery times will vary based on the shipping method selected at checkout. Delivery timeframes provided by shipping carriers are estimates and may vary based on your location, customs inspection, and weather conditions.

We offer worldwide shipping! Rates vary based on your location. For complete details, please review our full Shipping Policy.

Any import duties and taxes are charged once the parcel has reached the destination country and these charges must be paid by the recipient of the order. Scentiment is not responsible for these fees and we do not offer reimbursements or refunds for these fees.

Contact us with your order number and your discount code as soon as possible and we'll do our best to take care of it.

Please start by checking all areas where the package may have been delivered. Such as the front door, porch, lobby, mailbox, or any nearby areas. Sometimes couriers will drop off packages in areas that aren’t visible to protect your parcel. If you live in an apartment, please check all package holding areas, parcel lockers, or lobby where couriers typically drop packages off. Still haven’t found your package? Contact us with your order number and shipping address.

If your tracking number shows no status, it’s likely that the order has just been processed at our warehouse and awaiting pickup. Most tracking numbers begin updating within 24 hours, but in some cases may take 72 hours if processed on Friday. If after waiting 72 hours your tracking status hasn't been updated, please contact us with your order number and tracking number.

Damaged, defective, or wrong items shipped?

We're sorry for the inconvenience but rest assured we will take care of it immediately and make it right. Contact us and include the following information:

• Your order number
• A brief description of the problem
• Photos or documentation to support your claim (pictures of the box: top, bottom, stamp number and tape)

We're sorry for the inconvenience but rest assured we will take care of it immediately and make it right. Contact us and include the following information:

1. Your order number
2. A brief description of the problem
3. Photos or documentation to support your claim (pictures of the box: top, bottom, stamp number and tape)

Please make sure that all items are shipped in one shipment. In some instances we may ship your order separately. You can refer back to the shipping confirmation email to see the items shipped and their respective tracking number. If all items show that they were shipped, please email us at support@scentiment.com for further assistance.

• Unfulfilled Orders: If we haven’t started preparing your order yet, you’re free to cancel it! Just reach out to our friendly customer support team, and we’ll handle it from there.
• Shipped Orders: Once your order hits the road, cancellation isn’t possible. Don’t worry, though—you can still get a refund by initiating a return after you’ve received the package. Just pop into our Return Portal for easy, step-by-step instructions.
• Subscription Orders: Once a subscription order has been processed, we’re unable to cancel it. We recommend reviewing our order cancellation and return policies for available options, and we're here to help if you have any questions!

If your purchase was declined for any reason at checkout an authorization for the amount may appear on your card. Authorizations typically reflect as a pending charge and fall off within 2 to 4 business days. If you did not receive an order confirmation email and see a pending amount, it’s likely an authorization and will be canceled. If you need further assistance or have any billing questions, please contact us at support@scentiment.com.

We are unable to issue refunds for used diffusers, fragrance oils, candles, and room sprays, due to the unique characteristics of these products. However, if you find yourself dissatisfied with your purchase, you have the option to return the unused portion within 14 days of delivery. Please note that Mystery Gifts, Rush Order fees, Shipping fees, Protect+, and gift cards are considered final sale and are not eligible for refunds.

Please see our full return policy below

https://www.scentiment.com/policies/refund-policy

Your refund will head straight back to the original payment method you used during checkout. Paid by credit card? You’ll see the funds return to that very same card!

• Regular Refund Timeline: After our Returns Department receives your item, please allow up to15 daysfor your refund to show up in your account.

• If You’re Still Waiting After 15 Days: Sometimes delays happen. If it’s been more than 15 days and you haven’t spotted your refund yet, let us know! We’ll gladly take a closer look and, if needed, escalate the matter to a real, live human agent who’ll help get things sorted out.

All returned items, whether for a refund, exchange, repair, or replacement, undergo inspection in our warehouse within a timeframe of 10 to 14 business days. If you haven't received an update from us within this period, feel free to reach out and inquire after the 14th business day mark.

As a subscriber, enjoy 10% off all fragrances—no commitments, just effortless savings. Plus, as long as your subscription remains active, you'll receive an extended warranty on your diffuser for extra peace of mind.

Customize your subscription to fit your needs, choose your delivery frequency, swap scents anytime, or cancel easily through your customer portal.

For more details, visit our Subscriptions page and start enjoying the benefits today.Stay subscribed and keep your space beautifully scented with ease!

The best way to manage your subscription is to log into your account on our website through your customer portal. From there, you can change your delivery frequency, skip a delivery, swap fragrances without losing your discount, or cancel.

Once a subscription order has been processed, we’re unable to cancel it. We recommend reviewing our order cancellation and return policies for available options, and we're here to help if you have any questions!

Subscription items are not eligible for refunds. However, if your request is submitted within 14 days of delivery, we’ll be happy to issue you a gift card for the value of the item.

Cold-air diffusion technology turns diffuser oil into a dry nano-mist, it is the cleanest and safest way to diffuse our 100% pure Scentiment fragrances.

Your diffuser comes with a limited 6-month manufacturer warranty unless otherwise stated in your instruction manual. Active fragrance subscribers enjoy an extended two-year limited manufacturer warranty. If you experience any manufacturing issues, we're here to help, just contact us, and we'll make it right.

Our diffuser oils are carefully formulated with a specific viscosity to ensure optimal performance with Scentiment diffusers. Since we cannot guarantee compatibility with other diffuser brands, using non-Scentiment oils may impact your diffuser’s internal components.

For the best performance and to keep your warranty intact, we recommend using only Scentiment diffuser oils with your diffuser.

Please use only the cleaning solutions recommended. Avoid using any other cleaning products. You can purchase the diffuser cleaner here.

With its sleek design and smart wi-fi & bluetooth capabilities, the Scentiment® Diffuser Air 2 uses cold-air diffusion technology to deliver scents in their purest form, without the use of heat or water, ensuring a consistent, clean, mold-free fragrance experience with enhanced coverage.

Adjust misting intensity with the remote control provided with the Diffuser Air 2, and unlock advanced features like scheduling and remote control by pairing it with the Scentiment mobile app.

2.83 in x 11.14 in

The Diffuser Air 2 covers up to 1,000 sqft., making it perfect for medium to large sized spaces such as living rooms or larger bedrooms.

We recommend pairing 120 mL Scentiment Diffuser Oils with your Diffuser Air 2.

1. Lift up the diffusion head to reveal the fragrance vessel compartment.
2. Remove the empty bottle and either refill it with your preferred fragrance oil or attach a new 120ml bottle directly. For best performance, do not fill past the shoulder of the bottle.
3. Ensure the diffuser is plugged in. Then, use the included remote control or the power button on the device to turn it on.
4. Enjoy a consistent, elevated scenting experience. For advanced features such as scheduling, intensity settings, and remote access, download and use the Scentiment App.

We’re happy to assist you. Please visit our Help Center for more information.

Email support@scentiment.com for further assistance if needed.

Portable and versatile with smart wi-fi & Bluetooth capabilities, the Scentiment® Diffuser Mini 2 LE uses cold-air diffusion technology, which turns any of our diffuser oils into a dry nano-mist, allowing the scent to stay idle in the air for much longer while providing superior, long-lasting coverage. The Diffuser Mini 2 LE uses no water or heat and preserves the therapeutic properties of our diffuser oils without altering their smell.

Adjust misting intensity with the sleek touch-screen surface of the Diffuser Mini 2 LE, and unlock advanced features like scheduling and remote control by pairing it with the Scentiment mobile app.

2.78 in x 4.72 in

The Diffuser Mini 2 LE covers up to 500 sqft., making it perfect for small to medium-sized spaces such as bedrooms, offices, or bathrooms.

We recommend pairing 20 mL Scentiment Diffuser Oils with your Diffuser Mini 2 LE.

1. Push from the bottom of the diffuser to reveal the fragrance vessel compartment.
2. Remove the empty bottle and either refill it with your preferred fragrance oil or attach a new 20 mL bottle directly. For best performance, do not fill past the shoulder of the bottle.
3. When closing the fragrance vessel compartment, ensure the arrows at the top of the device are aligned. Plug in the diffuser, then press and hold the power button to turn it on. Press the power button to toggle between low, medium, and high mist.
4. Enjoy a consistent, elevated scenting experience. For advanced features such as scheduling, intensity settings, and remote access, download and use the Scentiment App.

We’re happy to assist you. Please visit our Help Center for more information.

Email support@scentiment.com for further assistance if needed.

Elevate your space with the Scentiment® Diffuser Pro 2, a powerful scenting solution designed for consistent coverage throughout large areas. With Wi-Fi and Bluetooth capabilities, this smart diffuser gives you full control via the Scentiment mobile app. It uses advanced cold-air diffusion to disperse fragrance in its purest form—no heat, no water—ensuring long-lasting, mold-free scenting with wide coverage and a clean finish.

Access built-in misting intensity controls, and unlock advanced features like scheduling and remote control by pairing it with the Scentiment mobile app.

6.30” width  x 3.41” depth  x 7.95” height

The Diffuser Pro 2 covers up to 2,000 sqft., making it perfect for larger spaces such as luxury homes, offices, spas, or retail spaces.

We recommend using either 120 mL or 500 mL Scentiment Diffuser Oilswith your Diffuser Pro. The Diffuser Pro 2 includes an empty, refillable 200 mL fragrance vessel, ready to be filled with your favorite Scentiment Diffuser Oils.

1. Use the magnetic key to unlock the diffusion head and access the fragrance vessel.
2. Remove the empty bottle and fill it with your favorite Scentiment Diffuser Oil.
3. Insert the bottle back into the diffuser and ensure the lid is attached securely.
4. Power on your device, then customize your scent experience with the Scentiment App!
5. Use the “Intensity” button at the top of your device to adjust between low, medium, or high intensity.

Although HVAC compatible, this device works best as a standalone. If you are looking to connect your diffuser to your HVAC unit, consider purchasing the Diffuser HVAC.

We’re happy to assist you. Please visit our Help Center for more information.

Email support@scentiment.com for further assistance if needed.

Elevate large spaces with effortless scenting. The Scentiment® Diffuser HVAC 2 uses cold-air diffusion for clean, consistent fragrance—no heat, no water, and safe for pets and kids. Perfect for homes, hotels, and commercial spaces, it connects to your HVAC system and offers easy scent control via touchscreen or the Scent Area mobile app.

Access built-in misting intensity controls, and unlock advanced features like scheduling and remote control by pairing it with the Scentiment mobile app.

Dimensions: 9.84" height x 5.55" depth x 11.22" width

The Diffuser HVAC 2 covers up to 5,000 sqft., making it perfect for large areas such as luxury homes, hotels, and large retail or office spaces.

We recommend using either 500 mL or 1 L Scentiment Diffuser Oils with your Diffuser HVAC. The Diffuser HVAC includes an empty, refillable 800 mL fragrance vessel, ready to be filled with your favorite Scentiment Diffuser Oils.

1. Use the magnetic key to unlock the diffusion head and access your fragrance vessel
2. Remove the empty bottle and fill it with your favorite Scentiment Diffuser Oil
3. Insert the bottle back into the diffuser and ensure the lid is attached securely
4. Power on your device. Use the “Intensity” button at the top of your device to adjust between low, medium, or high intensity
5. Enjoy your Diffuser HVAC 2! To further customize your scenting experience, download the Scentiment App.

We’re happy to assist you. Please visit our Help Center for more information.

Email support@scentiment.com for further assistance if needed.

Transform every drive into a sensory escape with the sleek and compact Scentiment® Car Diffuser. Designed with advanced cold air diffusion technology, this portable powerhouse delivers consistent fragrance without the use of heat or water - preserving the full integrity of your favorite scents.

Experience effortless fragrance on the go with motion-activated misting, adjustable intensity, and clean, waterless cold-air diffusion. No buttons, no mess—just attach your Scentiment Car Diffuser Oil, enjoy automatic misting while your car is in motion, and recharge in just 2 hours. Simple, sleek, and travel-ready.

Go cordless or plug into your USB-C port. On battery power, enjoy:

• Up to 15 hours on Low
• 11.5 hours on Medium
• 9 hours on High

Because misting only happens while you drive, a single charge can last through several days of typical commutes.

2.8 in x 1.75 in

We recommend pairing 10 mL Scentiment Car Diffuser Oilswith your Car Diffuser.

1. Lift up the top of your Car Diffuser to access the fragrance vessel.
2. Unscrew the empty bottle. You can either attach a new Scentiment Car Diffuser Oil directly, or refill the bottle by pouring in your favorite Scentiment Car Diffuser Oil and twist it back on.
3. Plug your diffuser into your car’s USB-C port and hold the power button for 2 seconds to turn it on. Tap the power button to adjust mist intensity to your liking.
4. No need to power it off, your Car Diffuser is motion-activated and will automatically idle when your car isn’t moving.

We’re happy to assist you. Please visit our Help Center for more information.

Email support@scentiment.com for further assistance if needed.

Scentiment diffuser oils are made from the world’s finest ingredients, expertly blending therapeutic-grade essential oils with premium, perfume-quality diffuser oils. Our luxury fragrance collection is thoughtfully designed to recreate the signature scents of five-star hotels, capture the allure of iconic designer perfumes, and bring the warmth of seasonal aromas into your home.

Our fragrances are thoughtfully designed to never include harsh chemicals. We avoid ingredients known to cause potential harm to health or the environment, and each scent is ethically sourced.

Yes, our diffuser oils are cruelty-free. We do not, and will never, test on animals.

Yes, our diffuser oils are safe to use around people, pets, plants, and furniture. 100% free of all Parabens, Formaldehyde, Color Additives, Synthetic Dyes, and Preservatives.

When used at the recommended settings of 4 to 8 hours per day, a 50 ml fragrance oil bottle will last approximately 30 days in your Scentiment Diffuser. The length of time may vary depending on usage, fragrance concentration, and intensity.

Scentiment diffusers are specially crafted to operate seamlessly with Scentiment diffuser oils. The scents are formulated with a specific viscosity to ensure effective scent dispersion without causing harm to the internal components of your diffuser. It's important to note that utilizing oils other than Scentiment diffuser oils will result in the voiding of your diffuser's warranty.

Our diffuser oils are meticulously crafted with a specific viscosity. As we cannot verify whether other diffuser designs are tailored to seamlessly complement Scentiment diffuser oils, we cannot assure that they won't adversely affect the internal components of your diffuser. Therefore, we strongly advise against using our diffuser oils with other diffusers.

In the event of an oil spill, please clean the affected area promptly and with care.

• For fabric or upholstered surfaces: Gently clean the affected area using a small amount of mild dish soap and water, then blot dry.

 • For wooden or wood-look surfaces: Blot immediately (do not rub) to absorb excess oil. You may apply baking soda, flour, baby powder or cornstarch to help absorb the oil, then gently clean any light residue with a damp cloth and mild soap. Dry the surface right away.

Please note that fragrance oils are highly concentrated and should be handled carefully to avoid surface damage.

Scentiment diffusers are designed to use diffuser oils directly without dilution. Adding water can weaken the scent, cause uneven diffusion, or damage the diffuser.

To get the most out of your Scentiment Candle and ensure an even, long-lasting burn, it’s important to let the wax pool reach the edges on the first burn—this is called the initial burn. Here's what we recommend based on candle size:

• 2 oz Mini Candles: Burn for at least 1 to 1.5 hours
• 8 oz Signature Candles (Best-Seller): Burn for at least 3 hours
• 55 oz Luxe Candles: Burn for 4 to 5 hours

Allowing the wax to fully melt on the first use helps prevent tunneling and promotes a clean, even burn for every use that follows.

Depending on your candle size selection, total burn time will vary.

• Candle size: 2oz. Burn time: 12 hours.
• Candle size: 8oz. Burn time: 50 hours.

Candle size: 55oz. Burn time: 300 hours.

• Handle with Care: Candles, containers, and wax can become hot. Handle with caution.
• First Use: Burn for at least two hours or until the surface has turned to liquid wax to prolong the candle's life.
• Trim the Wick: Before each lighting, trim the wick to 1/8” to ensure an even and clean burn. Use a wick trimmer for best results.
• Burn Duration: After burning for four hours, extinguish the candle and let it cool for two hours. Re-trim the wick before relighting.
• Avoid Direct Light: Keep candles out of direct sunlight or harsh indoor lighting to prevent fading.
• Stable Surface: Always burn candles on a stable, heat-resistant surface to prevent heat damage and glass breakage.
• Discontinue Use: Stop using a candle when ½” of wax remains at the bottom.
• Clean Wax Pool: Keep the wax pool free from debris.
• No Sharp Objects: Avoid using knives or sharp objects to remove wax drippings from glass holders to prevent scratches and breakage.
• Extinguish if Necessary: If a candle smokes, flickers, or the flame becomes too high, extinguish it. Let it cool, then align and trim the wick, and check for drafts before relighting.
• Cool Completely: Allow candles to cool completely before touching or moving.
• Use a Snuffer: Use a candle snuffer to extinguish candles. Avoid using water, as it can cause wax splatter or glass breakage.
• Follow Instructions: Always read and follow the manufacturer’s use and safety instructions carefully.

You can enhance your candle-burning experience by using our Candle Care Kit

• Never Leave Unattended: Always remain in the room while your candle is burning. Make sure the candle is completely extinguished and the wick ember is no longer glowing before you leave.
• Secure the Area; Keep candles away from anything that could catch fire, such as furniture, drapes, bedding, carpets, books, paper, and decorations. Ensure hair and loose clothing are kept away from the flame.
• Keep Away from Children and Pets: Ensure that burning candles are out of reach of children and pets. Place them in areas where they cannot be knocked over.
• Avoid Drafts and Vents: Keep candles away from drafts, vents, or air currents to prevent rapid or uneven burning and soothing.
• Do Not Touch or Move; Never touch or move a burning candle or one with liquefied wax.

Maintain Safe Distance: Place burning candles at least three inches apart to prevent them from melting each other or creating drafts that can cause improper burning.

Our candle wax is made from an all-natural blend of coconut, soy beeswax and apricot oil.

Refresh your space in seconds. Simply spritz into the air to fill your home or office with luxurious, long-lasting fragrance.

• Spray into the air for a quick scent boost
• Hold the nozzle 1–2 feet away from your target area
• Start with 3–5 sprays and adjust based on your preferred scent strength
• If over-applied, open a window or use a fan to help disperse the fragrance

All Scentiment fragrances are made with clean, safe, high-quality ingredients. Our room sprays are safe to use in your living spaces or bathrooms.

Store your perfume or cologne in a cool, dry place, away from sunlight and heat. Keep it in its original box to protect it from light exposure.

Spray on pulse points like your wrists, neck, and behind your ears. These areas are warmer and help diffuse the scent longer. Avoid rubbing the fragrance into your skin.

Yes, all Scentiment fragrances are thoughtfully designed to never include harsh chemicals. We avoid ingredients known to cause potential harm to health or the environment. Every fragrance is safe and ethically sourced.

• Open the Bottle – Carefully remove the cap or stopper. To avoid spills, do this over an easy-to-clean surface.
• Insert the Reeds – Place the reeds into the bottle, then flip them so the soaked ends face up. This helps the fragrance start diffusing. For a mess-free setup, flip the reeds over a paper towel.

Enjoy the Scent – Let the fragrance naturally fill your space and refresh as needed by flipping the reeds every few days.

If the scent starts to fade, simply flip the reeds upside down to refresh the fragrance. This helps spread the scent evenly throughout the room.

Reed diffusers work by soaking up fragrance oil through the reeds, which then release the scent into the air as it evaporates.

For the best scent throw, place your diffuser in a high-traffic area where air naturally circulates. Avoid placing it near vents, fans, open windows, or air conditioning units, as strong drafts can cause the oil to evaporate too quickly.

No, fragrance oils are not designed for reed diffusers. Reed diffuser oil has a special base that helps it absorb into the reeds and disperse the scent effectively. For the best fragrance experience, always use oils made specifically for reed diffusers.

For the best experience, keep your reed diffuser away from direct sunlight, as heat and light can cause the oil to evaporate faster.

Place it in a safe spot, out of reach of children and pets, and set it on a coaster or tray to catch any drips.